At SplashLearn, we believe in transparency and want to ensure that canceling your trial or subscription is seamless. We value your satisfaction and aim to provide the best experience for all our users. Here's everything you need to know about canceling and potential factors to consider if you were charged despite canceling.
We understand that circumstances may change, and you may need to cancel your trial or subscription. Rest assured, you can cancel anytime without any additional fees. We want to make the cancellation process hassle-free and ensure you have a positive experience with SplashLearn.
If you've canceled your subscription and were still charged, a few factors could be at play. Let's take a closer look at them:
Check Multiple Accounts: It's possible that you have an active subscription under a different SplashLearn account. To resolve this, we recommend reviewing all your accounts to ensure no active subscriptions. Double-checking can help avoid any confusion or unintended charges.
Timing of Cancellation: If you canceled your subscription after the renewal date and time, the cancellation may have been processed after a specific period to avoid charging you for the upcoming billing cycle. This practice is in place to ensure that you are not billed for any unintended periods and to prevent any unexpected charges.
At SplashLearn, your satisfaction is our top priority. We strive to provide the best possible experience for all our users.
We want your experience with SplashLearn to be positive and tailored to your needs. If you decide to cancel, we respect your decision and want to make the process as smooth as possible. However, if you ever choose to return, we'll be here to welcome you back with open arms.
Canceling your SplashLearn trial or subscription is easy and fee-free. If you still face any challenges or need additional support, kindly click here to raise a request regarding the issue. The Customer support team will assist you further.
Thank you for being a part of the SplashLearn community, and we appreciate the opportunity to serve you.